Start Rescue named a Which? Recommended Provider for the eighth year running

When your car breaks down, the last thing you need is more stress. That's why having a reliable breakdown service is so important. Start Rescue has proven its credentials, having been named a Which? Recommended Provider for the eighth year running.

Companies can't nominate themselves for this title. Instead, it's awarded based on the results of a survey of more than 8,500 people, including Which? members and the general public, who have used a breakdown service in the past year. These first-hand experiences help ensure our findings are reliable and reflect what customers can expect.

Using this data, we calculate an overall score for each provider, expressed as a percentage. We only recommend providers that meet or exceed the benchmark for their service sector.

How Start Rescue earned its Which? endorsements

Start Rescue topped the table with an overall score of 79%. It also earned our Great Value recommendation, as it was the only provider to receive a full five-star rating for value for money.

In addition, Start Rescue has recently become a Which? Trusted Trader, having undergone rigorous checks by impartial assessors. These included a full review of policy wording and compliance procedures, alongside a comprehensive DBS check and an assessment of its financial viability.

How Which? helped us

Lee Puffett, Managing Director at Start Rescue, said:

'Our company and brands were delighted to be recognised as a Which? Trusted Trader. Achieving this accreditation involved a thorough assessment and audit process, making the endorsement one that is genuinely earned. For our customers, it provides independent reassurance that they can trust us to deliver on the promises we make.

'The implementation process was seamless, with clear communication and excellent support from the Which? team throughout. While achieving Trusted Trader status requires commitment and preparation, any business with strong processes, honesty and a customer-focused approach should find it a worthwhile and achievable milestone.

'In addition, our brand, Start Rescue, has been recognised as a Which? Recommended Provider for breakdown services for eight consecutive years, making it the only breakdown provider ever to achieve this distinction.

'Holding both the Which? Trusted Trader endorsement and Which? Recommended Provider status is a powerful reflection of our commitment to delivering outstanding customer service. The Recommended Provider status is driven by customer feedback, while the Trusted Trader endorsement recognises the high standards and rigorous checks businesses must meet before they can display the Which? Trusted Trader mark.

'We know from speaking with our customers that the Which? endorsement plays an important role in their purchasing decisions, with many choosing Start Rescue because of the confidence it inspires. Together, these recognitions reinforce our commitment to quality and give customers added assurance that, when they choose Start Rescue, they are choosing a brand they can genuinely trust.'

Which? works for you

Amanda Maloney, Commercial Manager at Which? B2B – Life Admin, said:

'Start Rescue has been named a Which? Recommended Provider for eight consecutive years and has also received a Great Value endorsement for the first time this year. This reflects the company's commitment to supporting its customers while offering great value for money.'

To find out more about how a Which? endorsement can help build your credibility and strengthen consumer trust in your business, fill out the form and a member of our team will be in touch.